Most businesses maximize their profits by keeping their costs as low as possible. Granted, businesses can achieve these goals by cutting costs of non-core services. The IT department is a cost center for most businesses, but sadly, this department does not contribute to the company’s revenue directly. Consequently, it is recommended that you consider outsourcing IT functions to an IT support provider in Albuquerque.
When it comes to outsourcing IT functions, you will have to choose between engaging the services of a break-fix support or a managed service provider (MSP). Before choosing either of them, you should first answer the following questions:
- Do you have a budget that can sustain monthly payoffs to a managed service provider?
- Can your business withstand downtime as you wait for the break-fix technician to attend to your distress call?
- Can you afford to postpone maintenance and repairs for your IT system?
- Can your in-house IT team deal with urgent IT issues when they arise?
By answering the questions above, you will be in a position to determine whether a break-fix service provider or an MSP is the best fit for your firm. Here's a look at the pros and cons of hiring either of these IT support providers in Albuquerque:
Break-Fix IT Support Provider
As the name suggests, a break-fix support provider is an IT professional or a firm that responds to calls from clients to go and fix their IT system whenever these systems crash. With break-fix, you will be required to manage all of your hardware and software and only enlist the help of the experts when something breaks or goes wrong with your systems. This approach is ideal if you have an in-house IT team since it means that you will only enlist outside help if the problem is too complex for your team.
Some business owners rush to pick break-fix providers, thinking that they are a cheaper option when compared to MSPs. However, that is far from the truth. The one-off repair calls can be expensive because most break-fix technicians will not implement preventive measures to guard your systems against future problems. They will only respond to calls for repairs because they make their money by the hour. You are also likely to experience more downtime, especially in cases where the technicians take time to sort out your problems and fix them.
MSP
Hiring an MSP will be beneficial for you because the firm will be managing your system on a daily basis and offering you preventive care. Your MSP will work around-the-clock to identify threats and vulnerabilities and resolve them long before they can impair your system. Most of them offer help desk support, which means that you can rest easy since a professional who is familiar with your system deals with the problem for you. Another merit of hiring an MSP lies in the fact that you can budget for your IT expenditure because the provider charges a fixed fee every month.
At Net Sciences, Inc., we are an IT support provider in Albuquerque that is keen on helping our clients achieve their cost-cutting goals. Contact us today for a free IT cost-saving assessment.
